Shared Services Processes

The Benchmarking Network and Shared Services Benchmarking Association announced they will be kicking off the Shared Services Processes Benchmarking Study. Now is the time to join and become involved in setting the focus and direction of the study by attending the kickoff meeting. This is a "best practices" study that will include site visits to top performing companies.

The study will review the Shared Services Processes process including research into:

• Organizing The Management Structure;
• Deciding And Communicating Service Strategies;
• Internal Charging For Services;
• Service Level Agreements;
• Measuring Internal Satisfaction With Services; and
• Other Shared Services Processes issues.

To receive detailed information on the content and focus of the study, contact the SSBA Director via phone at 281-440-5044, or