International Call Center Benchmarking Consortium

Quick Survey™

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First Name:
Last Name:
Title/Position:
Company:
Address:
  
City:
 State:
 Zip:
Country:

Tip: Typing the first letter of the country you want will jump the list down to the first
       country that starts with that letter.
Business Phone (no home phone)
   Email:

The Quick Survey

1) Average call handler time        Seconds

2) Call center SQ FT per seat       SQ FT  

3) Annual Turnover Rate             %      

4) Abandon Rate                     %      

5) Availability Rate                %      

PLEASE FILL OUT FORM COMPLETELY AND SUBMIT IT
OR PRINT AND FAX TO (281)440-6677.

If you have any questions, call (281)440-5044.

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