The Benchmarking Network, Inc.
281-440-5044

1992-2008 16 years Of Benchmarking Excellence!
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First Call Resolution

The Benchmarking Network and ICCBC announced they will launch a new study in the area of First Call Resolution. Now is the time to join and become involved in setting the focus and direction of the study. This is a "best practices" study that will include site visits to top performing companies.

The study will focus on such areas as:

  • Organization & Structure;
  • Systems Technology & Procedures;
  • Training;
  • Supervision of Process & Measures;
  • Employee Reviews;
  • Customer Satisfaction Measures;
  • Failure Reviews;
  • Key Measures & Metrics; and
  • Other First Call Resolution Issues.
To receive detailed information on the content and focus of the study, contact the ICCBC Director via phone at 281-440-5044 or Request Benchmarking Information

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