Second Annual Contact Center Training

The Benchmarking Network and ICCBC announced they will be kicking off the second annual Contact Center Training Benchmarking Study. Now is the time to join and become involved in setting the focus and direction of the study by attending the kickoff meeting. This is a "best practices" study that will include site visits to top performing companies.

The study will review Contact Center Training including research into:

• Training Organizational Structure;
• Delivery Mechanisms;
• Customization Options;
• Job Definition;
• Technical Platforms;
• Measures;
• E-mail Specific Training; and
• Other Contact Center Training Issues.

To receive detailed information on the content and focus of the study contact the ICCBC Director via phone at 281-440-5044, or