Credit and Collection Practices

The Benchmarking Network announced it will launch a new study in the area of Credit and Collection Practices. Now is the time to join and become involved in setting the focus and direction of the study. This is a "best practices" study that will include site visits to top performing companies.

The project will focus on identifying practices to improve methods of managing credit and collections in order to:

1. Optimize the operations of Credit as a control organization as well as enhancing its marketing roles;
2. Maximize the amounts collected through the use of the most advanced practices; and
3. Achieve the highest level of customer satisfaction with the process.

The study will review Credit and Collections Practices including research into:

• Strategies employed in credit and collections;
• Using technology to enhance credit and collection effectiveness;
• Credit policy;
• Key measures of performance

To receive detailed information on the content and focus of the study, contact the AFBC Director via phone at 281-440-5044, or