Benchmarking is a performance measurement tool used in conjunction with
improvement initiatives to measure comparative operating performance and
identify the "Best Practices"
The Role Of Education
Understanding the Benchmarking culture and processes is a difficult
task. Previous Benchmarking successes have shown that well prepared team
members can achieve greater success in their efforts.
The Benchmarking Network, Inc.
The Benchmarking Network, Inc. is an organization of experienced Benchmarking
specialists dedicated to providing the highest value Benchmarking services.
The courses we present are based on real life success stories translated
into an easily understood step-by-step methodology.
Process Benchmarking
Process Benchmarking is a two-day introductory course for people new
to the process. This course discusses Benchmarking concepts, organization
and expectations. The course is highly participative and case-driven. The
course follows a six-step methodology which fits into overall improvement
efforts.
Step 1: Plan
Here we understand how to measure processes, discuss terms related to customer
satisfaction, determine what to benchmark and how to structure a study.
Step 2: Research
Next we search for appropriate companies, understand sources of data, and
explain how to collect low cost data from libraries and other sources.
Step 3: Observe
Then we collect information using questionnaires, identify gaps, develop
interviews and plan data gathering.
Step 4: Analyze
After observation, we dig down to understand the cause of performances gaps
and look at the principles of data analysis.
Step 5: Adapt
We show you how to identify appropriate "Best Practices", communicate
changes to processes, establish Benchmarking targets and gain support for
findings.
Step 6: Improve
The last step involves training team members to monitor change, perform
periodic recalibration and select the next Benchmarking topic.
Managing Benchmarking
A participative course targeted at the leaders of Benchmarking. The
course builds on the concepts developed in the Process Benchmarking course
so that managers understand the whole Benchmarking environment-the people,
the numbers and the politics. The course is two-days in length and discusses
analytical methodologies, better ways of looking at the Benchmarking problem
and closes with a guide of how to present Benchmarking issues to management
in order to achieve success.
This course covers the following topics in detail:
Assessing Customer Needs
Process Flowcharting
Interviewing
Developing Surveys
Using Tools
Managing Team/Partner Interactions
Defining the process
Performing Secondary Research
Developing Effective Measures
Defining Productivity
Administering Surveys
Performing Interviews
Determining "Best Practices"
Presenting To Management
The Instructors
The Benchmarking Network only uses experienced Benchmarkers in its training
courses. This hands-on experience has proven to provide the highest quality
program with "real life" stories about our successes of Benchmarking.
Specific instructor information will be provided when scheduling a course.
Scheduling
All courses may be scheduled by calling The Benchmarking Network at
(281) 440-5044.
Fees
Fees vary by location, instructor, level of customization and class
size. Please call for details.
